Contact us

Still have questions? Get in touch.

I have a question about CDS Vic

If you have a general question about Victoria’s Container Deposit Scheme, you might find an answer in our Frequently Asked Questions.

I have a question about a specific refund point

Zone operators are responsible for managing specific refund points. Identify your zone and get in touch with your zone operator.

I need help with language or communication

We have a range of partners that can assist with language and communication and help you get in touch with CDS Vic.

Complete this form and we’ll get back to you within 2 business days.

For all media enquiries regarding CDS Vic.

For general enquiries about CDS Vic
9am-5pm AEST, Monday – Sunday

North zone

Zone operator: Visy
Customer support number: 1300 220 815

East zone

Zone operator: Return-It
Customer support number: 1300 237 010

West zone

Zone operator: TOMRA Cleanaway
Customer support number: 1800 237 842

Translating and Interpreting Service

If you need an interpreter, please call TIS National and quote CDS Vic. For more information, visit the TIS website. 

Customer Support Number: 1300 220 815

Help for people with hearing or speech difficulties

Contact CDS Vic through the National Relay Service (NRS).

Step 1 – Select your preferred NRS call channel detailed on NRS call numbers and links.

Step 2 – Provide the NRS with our phone number 134 237