Scheme integrity
See how we keep CDS Vic safe, fair, and trustworthy, including tips to avoid scams and how to report fraud or misconduct.
Our commitment
We are committed to keeping Victoria’s Container Deposit Scheme fair, safe and trustworthy. Fraud, corruption and misconduct have no place in our scheme.
We work to prevent, detect and respond to these issues. If they occur, we take swift action against anyone involved.
CDS Vic apps
Be aware of fake apps claiming to be part of CDS Vic.
Only download the official apps from our zone operators through the Apple App Store or Google Play. Official apps will only ask for your bank details to pay refunds.
They will never ask for your credit card details.
Find the official app for your zone
If you think you’ve been impacted by a scam, please report it to:
Consumer Affairs Victoria
Scamwatch
Report fraud, corruption or misconduct
Don’t ignore it – report it.
We use Your Call, a confidential and independent reporting service, available 24/7.
Phone hotline: 1300 790 228 (Mon – Fri 7am – midnight AEST)
Online reporting: www.yourcall.com.au/vicreturn (24/7, 365 days)
If you have a hearing or speech impairment, you can use the National Relay Service and request the hotline number: 1300 790 228.
When making a disclosure, you don’t need to provide your personal details. All reports are treated in strict confidence unless the law required disclosure.
